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Policies
Giving You the Best Experience
We love all of our clients at Sweet Tulip, and we want to make sure everyone feels comfortable. That’s why we’ve set a few basic policies to make sure everyone treated has an experience that leaves them wanting to return time and again. If you have any questions, just get in touch.
Cancellations
At Sweet Tulip, we do our best to make sure all your needs are taken care of. If you need to cancel or re-schedule your appointment, we ask for 48 hours notice. Failure to do so will result in you losing your deposit.
Late Arrivals / No shows
We understand that due to your busy schedule, you may find yourself running late. If you think you are going to be late, please call and let us know. If you are more than 15 minutes late, your appointment may have to be rescheduled.
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No show appointments will be charged 100% of the full treatment cost.
Refund Policy
Aesthetics treatments such as Anti-wrinkle treatment, Dermal fillers, Lip fillers and Facials are non-refundable once the treatment has been undertaken. The consent forms for these aesthetics treatments clearly state that there is no guarantee of a satisfactory or pleasing result. Rather our aesthetics practitioner will be using their experience and clinical acumen to provide the best possible treatment result to the best of their ability.
Any adverse issues relating to facial aesthetics work undertaken at Sweet Tulip Aesthetics needs to be highlighted and reviewed with a face to face review consultation with the treating clinician within a maximum of six months since having had the work done.
In this time-frame, we will be sympathetic to the issues raised and will be aiming to correct any deficiencies and to leave our patients delighted with their results with their expectations met or bettered.
